Customer needs: A large catering brand needs to provide full-process customer service platform services for users in Hong Kong and Macau to increase overall sales while ensuring high service quality.
solution:
High trust:
• Provided clients with offshore outsourcing services with more than 240 seats for 13 years.High quality:
• Average monthly telephone processing volume exceeds 220,000 calls
• Average monthly effective order volume exceeds 180,000 orders, and the effective order rate exceeds 80%
High returns:
• Monthly Earning more than 35 million Hong Kong dollars for each customer
• 130 customers call to praise on average every year
