CHANNEL BEYOND Information Co., Ltd

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CHANNEL BEYOND Information Co., Ltd Founded in 1997, it is one of the earliest and largest customer service center outsourcers in China. Chengbo has 25+ operation bases and R & D centers in China, Southeast Asia, South Asia, South America and other regions, and provides content audit Online services, voice services, marketing services, intelligent customer service, personnel services, RPO, management consulting, training and other high-quality outsourcing services.

CHANNEL BEYOND hold qualifications and certifications：
Value added telecom business operation license, ISO27001 information security management system certification, 2020 quality management system ISO9001, human resources service license, labor dispatch operation license, Hong Kong cop quality management system certification

A provider of overall service outsourcing solutions focusing on customer experience.

Mission

Pursue excellent service experience, create value with employees and partners, and achieve sustainable development
Vision

Become a global leader in customer experience management
Values

Honesty and pragmatism, respect for talents, win-win cooperation, pursuit of excellence, flexible innovation and feedback to the society.

Development History

Since 1997

2020：Enter the Malaysian market

2019：Establish an Indian subsidiary; Enter the Brazilian market

2017：Establish an international industry and an Indonesian subsidiary

2016：Won the only "best Omni channel customer center application Gold Award" in Hong Kong

2014：Human resources service section Internet + transformation, research and development of five systems; Won the title of AAA enterprise of "quality service reputation" in Guangdong Province

2013：Set up Shenzhen Branch

2010：Obtain human resource service license and complete the construction of human resource service section

2009：Develop national business, with 6000 employees, and become one of the first-class outsourced customer service centers in China

2006：Build a new telemarketing system Avaya PCs

2003：Expand business in Hong Kong and occupy a new highland of offshore outsourcing

2001：Foshan branch was established and the first inter city call center Instant Internet platform was established

2000：Introduce China's first Internet Call Center (ICC)

1999：Establish strategic partnership with China Mobile

Honors

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Address: Rooms 1-3, No. 174, siyouxin Road, Yuexiu District, Guangzhou

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Consultation hotline: 400-609-4097